1. Introduction

FlowSafe Traffic Solutions ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

This policy applies to all personal information collected by us and serves to inform you of our practices concerning the collection, use, and disclosure of personal data.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you use our website's contact forms. The specific information we collect depends on the form you use:

• General Inquiry, Permit Application, Event Traffic Management, and Equipment Hire Forms: We collect your name, company name, email address, phone number, a message title, and other details relevant to your specific inquiry (e.g., location, scope of works, event name, or equipment required).
• Careers - Work for Us Form: We collect your name, company name (optional), email address, phone number, a message title, your work interest type, your reasons for wanting to work for us, and your resume via a file upload.

We also collect general, non-personal information through cookies and analytics tools, such as your browser type, device information, and pages visited, to help us improve the website and user experience.

3. How We Use Your Information

The personal information you provide is used for the following purposes:

• To respond to your inquiries, provide quotes, or assist with a service request.
• To process and review job applications.
• To communicate with you regarding your request or our services.
• For internal business purposes such as improving our services and website.

4. How We Handle and Store Your Information

The personal information you submit through our website is not stored in a database on our web server. Instead, it is sent directly to one of our secure company email addresses: operations@flowsafe.com.au, planning@flowsafe.com.au, or permits@flowsafe.com.au.

By submitting a form, you consent to this transmission and the handling of your data via email. We take reasonable steps to ensure that your information is protected once it is received in our email system and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We will retain your information for as long as necessary to fulfill the purpose for which it was collected.

5. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of every website you visit.

6. Your Rights

Under Australian privacy law, you have the right to request access to the personal information we hold about you and to request that we correct any inaccurate information. To make such a request, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: operations@flowsafe.com.au
• Phone: (03) 9792 1431